This is really cool.

I’ve been noticing that my Firefox Browser has been slowing down…WAY down. It was so slow when a new window opened that I switched to IE for a while yesterday to get work done. It was bad.

Today, a developer from Mozilla posted a comment on that post telling me that he’s seen that same problem documented on another blog. The solution they found was to uninstall the SwitchProxy extension.

So I just uninstalled it. Bam! Everything is back to normal. I uninstalled that same extension from my wife’s Mac and bam! It’s working great again.

Customer service via the blogsphere. It’s great. He was scanning the blogsphere for Firefox bad press and interacted with them (me). He fixed the problem with just one comment. I’ve emailed him to tell him it worked…and I’m very happy.

Steve Rubel has also written about this topic called Find, Listen, Engage and Empower.

This is some of customer service at it’s best.

Are you monitoring the blogsphere to see how people are doing? What are they saying about your ministry? Are you spending time with them? I monitor for when “Campus Crusade” shows up in the blogsphere. Once or twice I’ve interacted with the people.

If you’re not doing the same thing for your ministry, you really should.